Return & Refund Policy

30-day refund window

You may request a refund within 30 days after your order is delivered. The 30-day window starts on the delivery date.

Seeds, opened items, and discounted orders

Unopened seeds and opened or sown seeds are eligible for a refund request within the 30-day window. Opening a packet or sowing the seeds does not, by itself, make your purchase ineligible. Contact us if you have a germination or product-quality concern.

Products purchased on sale or with automatic discounts, including 10% and 20% offers, follow the same refund policy as full-price purchases. An approved refund is based on the amount you actually paid.

How to request a refund or return

1. Email support@onsaleseeds.com within 30 days of delivery. Include your order number, the item, and the reason for your request.
2. Our support team will confirm the refund or return authorization and whether any physical item needs to be returned. For sown seeds or product-quality issues, explain what happened so we can help.
3. If a return is required, we will provide a return shipping label and the complete authorized return address by email. Please obtain authorization before sending anything back.

Do not mail returns to our business/contact address. Use only the return address provided with your authorization.

Damaged, defective, or wrong items

Please contact us as soon as you notice damage, a defect, an incorrect item, or missing contents. Include your order number and a description of the issue. Photos of the item and packaging can help us review the problem. We will work with you on a refund or replacement as appropriate.

Refund processing time

Once your refund is approved, we process it to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it. If it has not appeared after that period, contact us for help.

Order cancellation

You may request cancellation before your order is dispatched. If it has not shipped, we will cancel it and issue a full refund. If it has already shipped, contact us to use the refund or return process above.

Contact us

OnSaleSeeds
7030 E 46th Avenue Dr
Denver, CO 80216
United States
Email: support@onsaleseeds.com
Support hours: Monday–Friday, 9am–5pm Pacific Time (PT).